WEBSITE PRIVACY &
COOKIE NOTICE
1. Purpose of this Notice
This Website Privacy and Cookie Notice explains how Time to Listen CIC collects and uses personal information when you visit or interact with our website, www.timetolisten.co.uk. This notice applies to website visitors only. If you are accessing counselling or therapy services, please read our Service User Privacy Notice.
2. Who We Are
Time to Listen CIC is a community interest company providing counselling and therapy services to children, young people, adults, and families.
Contact details:
Time to Listen CIC
Marvell House Children’s Centre
Cranbourne Street
Hull HU3 1PP
Telephone: 07377979950
Email: info@timetolisten.co.uk
3. Information We Collect Through Our Website
We may collect IP addresses, device and browser information, pages visited and cookie preferences.
We do collect and process information submitted via contact forms, therapy evaluations and online referrals.
4. How We Use Website Information
To operate and maintain our website, respond to enquiries, improve website performance, monitor security, and meet legal obligations.
5. Lawful Basis for Processing
Legitimate interests, consent (for non-essential cookies), and legal obligations.
6. Cookies and Similar Technologies
We use essential cookies and analytics cookies. You can manage cookie preferences via our website or your browser settings.
7. Information Sharing
We do not sell data. Sharing may occur with IT providers, analytics providers, or regulators where required.
8. Data Storage and Security
Data is stored securely with restricted access.
9. How Long We Keep Website Information
Website data is retained only for as long as necessary for its purpose and in line with our Data Protection Policy and retention schedules.
10. Your Data Protection Rights
You have rights including access, correction, restriction, and erasure where appropriate.
11. Complaints and Concerns
Concerns should be raised with Time to Listen CIC or the Information Commissioner’s Office.
12. Changes to This Notice
This notice may be updated and the current version will always be published on our website.